FAQ
1.What is your MOQ? |
Generally speaking, we haven’t any Moq request, we could put your logo, your color. Of course, different quantity price is different. |
2. Can I get samples? |
Sure! We are glad to provide samples for you before you place an order. You just need to pay for the freight. |
3. How long is the sample leadtime? |
For existing samples, it takes within 3 days. If you want samples of your own design, it takes 10 days, and the time depends on whether your designs need new production technologies. |
4. How long is the production leadtime? |
It takes 30-55 days. |
5. Can you help us produce our packages? |
Sure. You can provide your own design, and we will help produce them. |
6. Can you help us develop our own products? |
OEM projects are accepted. We have professional workshops for doing OEM business. Please contact us to know more! |
7. What formats of files do you need if I want my own design? |
We have our designers. So JPG, AI, CDR, PDF and others are accepted. |
8.What certificates do you have? |
FDA, LFGB, REACH, BSCI, SGS, etc. Even if we haven’t the certification, we could confirm our product could pass the test. |
9. What is the payment term? |
Generally for mass production, we prefer 30% T/T deposit,and balance against BL copy. Or LC at sight .For sample costs, Paypal, West union are accepted. |
10: Can I visit your factory before order? |
Sure, welcome to visit our factory. Please schedule an appointment with us in advance. |
11: What’s your material for plastic, is it BPA free ? |
If you need BPA free, you could choose Tritan material from EASTMAN USA.100% BPA free. |
CILLE COMPANY
Our Innovation
Quality & Service: Our first priority is to provide the great quality products and professional service to our customers with their satisfaction.
Certified Product:Our products we are compliant to and valid for importing into the target markets, that are certified by third party accrecited labs, like INTERTEK, TUV and etc.
Unbeatable Price:We continuously strive to find ways to reduce our production costs in order to provide cost-saving for our customers.
Quickly Response: We are always trying to reply/answer our customer’s enquiry and questions within 24 hours after receipt of customer’s request or email.
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